Introduction

Welcome to Beijing United Family Hospital and Clinics. Your well-being is our foremost concern and we want to ensure that your experience at our hospital is as pleasant and comfortable as circumstances permit. We are dedicated to meeting your healthcare needs and strive to provide personalized quality care for you and your family.

If you have any questions about your care, please ask your physician or nurse. Also please ask your nurse for assistance if you require the services of a Patient Services representative.

If you have any comments, feedback or questions, please  email us.

Patient Services Overview

Patient Services

Our Patient Services officers work as advocates for you and your family to ensure that your experience at the hospital is pleasant and comfortable. Patient Services officers can help answer specific questions, provide information, facilitate problem solving, and coordinate communication between you, your family, and the appropriate hospital staff.

Our Patient Services officers are on duty from 8:30 am to 7 pm Monday to Friday and from 8:30 am to 5:30 pm on Weekends.

Concierge Services: Booking Transportation and Accommodation

For families that reside outside of Beijing, our Patient Services Department can assist you and your family members in finding accommodations near our facilities as well as transportation to our locations.

Contact our Patient Services Department for help with reserving and purchasing international or local air tickets or train tickets. We can also help with local transportation should you wish take a taxi.

We can also provide you with information regarding short-term and mid-term lodging. We have arrangements with nearby hotels where you can rent a room or an apartment at a reasonable rate. 

ATM

An ATM is conveniently located in the main building of Beijing United Family Hospital and Clinics by the pharmacy so that our patients can withdraw cash in local currency.

Hospital Coffee Shop

Light meals and snacks are available in the He Mu Java coffee shop located on the first floor next to the main reception area. Hot entrees, sandwiches, fresh-baked muffins and cookies are available daily.

The coffee shop is open from 7:30 a.m. to 6:30 p.m. from Monday to Saturday. The coffee shop is closed on Sunday.

Items for Sale

For patients, family members, and visitors, we have a selection of goods and gifts available for sale on the first floor of the main building next to the pharmacy and on the 3rd floor in the Obstetrics and Gynecology clinic. Items such as baby essentials, maternity goods, medical products, and beauty care products are available. We also offer gift items, and a selection of fresh flowers.

Multi-Lingual Support

Our hospital staff are fluent in a number of languages, including English, French, Japanese, Mandarin Chinese, Farsi, Spanish, Russian and Cantonese. If our staff doesn't speak your language, we are pleased to offer, free of charge, a telephone translation service that operates in over 40 languages, 24 hours a day. Please ask the nurses for assistance.

Patient Rights and Responsibilities

Every patient has rights and responsibilities. These rights apply to all of our patients without regard to gender, sexual orientation, ethnic, social, cultural, educational, or religious background. Every clinic or nursing unit can provide you with a copy of the Patient Bill of Rights and Patient's Responsibilities. Inpatients will find a copy of each of these documents in the Patient Services Manual.

Request for a Copy of Your Medical Records

Obtaining a copy of your medical records is easy. To start your request, simply download, print, complete, and sign the Informed Consent for Release of Information request form. Then fax the request form to us or bring it to the hospital. Please be sure to sign the form. Unsigned requests cannot be processed.

Your request will be processed and completed within ten working days. We will mail a copy of your records to the address specified in your medical records file or to any other address you specify. You may also pick up a copy of your records from Beijing United Family Hospital between 8:30 am and 5:30 pm, Monday through Friday.

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