Welcome to United Family Hospital and Clinics
We thank you for choosing us to care for you. We understand the trust you have placed in us by allowing us to provide for your health and well-being. We accept our responsibility seriously and promise that we will look after you as if you were a member of our own family.
We understand that making health care decisions can be confusing if not frightening. For this reason, we will keep you informed and help you to understand all options available to you. Along the way, we need you to tell us when you have a concern or question. We need you to tell us when you don't understand medical terms or details of your care. If you are unable to follow your plan of care, we need you to make us aware immediately. If, for any reason, you would like a second opinion, let us know.
To help you at any time, we always have a patient services representative and administrator on call. Should you or your family have any compliments, concerns, or complaints that need to be addressed, someone is available. We promise that sharing your concerns or complaints will not compromise your access to care, treatment, or services.
We consider your health extremely personal and handle all matters in a highly confidential manner. We strive to treat each patient with respect and dignity and ask that you treat your fellow patients as well as our staff in the same manner. We pay attention to your special needs and respect any cultural considerations. Please let us know of any dietary, religious, or language needs you might have and we will respond to the best of our ability.
At the end of your stay, we will explain any continuing health care needs and, should you require, a copy of your treatment records and medical records will be made available to you.
We dedicate our lives to caring for others and we consider caring for you our privilege.
Sincerely,
Roberta Lipson
Chairwoman, United Family Hospitals and Clinics
Chief Executive Officer, Chindex International, Inc
